Last updated: October 2026

Nase’, operated by Felenova L.L.C-FZ, will only work with the most reliable and efficient couriers to dispatch all orders. Your order will be sent via our express courier service, which includes door-to-door tracking.

What Are the Delivery Times to My Location?

USA: 4–7 business days.

How Long Is the Processing Time?

Orders are processed and shipped out within 1–2 business days.

Where Can I Find My Tracking Number?

When your items are shipped, you should receive an automatic email notification providing you with a tracking number.

If you haven't received a tracking number or it doesn't work, please contact us at support@trynase.com, and we'll help you resolve the issue.

Why Did Only Part of My Order Arrive?

In some cases, your order may be shipped from multiple distribution centers. Please contact our customer care team at support@trynase.com to obtain the tracking information for your remaining parcel.

I Entered the Wrong Address at Checkout. What Should I Do?

Please ensure your full address is entered correctly at checkout before completing your order, as incorrect details may result in you not receiving your products.

If you notice an error, contact us promptly at support@trynase.com. Address changes may no longer be possible once your order has shipped.

Nase’ is not responsible for lost or stolen packages confirmed as delivered to the address entered for an order.

Upon inquiry, we will provide the delivery address, delivery date, tracking information, and shipping carrier details to assist you in investigating the issue. We cannot be responsible for lost packages due to an incorrect address provided at checkout.

Unexpected Delays

In some instances, delivery may take longer than the standard shipping times stated above. External factors, such as international customs processing, holidays, and extreme weather conditions, may cause delays beyond our control.

Please contact us if your package is taking longer than expected, and we will work with you to resolve the situation.

Please Note: Shipping costs are final and non-refundable once your order has shipped, except where a refund applies under our Return Policy due to an error on our part.

To initiate a return, please contact us through our Contact Us page.

Contact Us

Company: Felenova L.L.C-FZ
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: support@trynase.com
Contact Us: https://www.trynase.com/contact-us